Terms of Service

These Terms of Service govern your use of Old Crown Girton's website and services. By making a booking, placing an order, or using our site, you agree to these terms.

1. Service Description

We provide restaurant dining, event bookings, and online ordering services (where available). Details of services, menus, and prices are available on our website and may be subject to change.

2. Booking & Payment Terms

• • Bookings may require contact details and/or payment information
• • Payment is due at the time of service or as specified during booking
• • We accept major credit/debit cards and other payment methods as listed
• • All prices include applicable VAT

3. Cancellation & Refund Policy

• • Bookings may be cancelled up to 24 hours before the scheduled time for a full refund
• • Late cancellations or no-shows may incur a cancellation fee
• • Refunds for online orders are subject to our refund policy and UK consumer rights
• • Special events or large group bookings may have different cancellation terms

4. Liability Limitations & Consumer Rights

We are not liable for indirect, incidental, or consequential damages. However, nothing in these terms limits your statutory rights under the Consumer Rights Act 2015, including:

• • Right to receive services that are performed with reasonable care and skill
• • Right to receive services that match their description
• • Right to a remedy if services are not provided correctly

We strive to ensure all information is accurate but cannot guarantee uninterrupted service availability.

5. Intellectual Property

All website content, branding, and materials are the property of Old Crown Girton or its licensors. You may not reproduce, distribute, or use content without written permission.

6. Acceptable Use

When using our services or website, you agree to:

• • Provide accurate and truthful information
• • Treat our staff, property, and other customers with respect
• • Not engage in disruptive or unlawful behavior
• • Comply with our house rules and any specific venue requirements

7. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with UK GDPR and data protection laws.

8. Dispute Resolution

In case of disputes, please contact us directly at oldcrown@lapeninns.com. We aim to resolve all issues amicably. If unresolved, disputes will be subject to the jurisdiction of the courts of England and Wales.

9. Changes to Terms

We may update these terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of revised terms.

10. Governing Law

These terms are governed by the laws of England and Wales.

11. Contact Information